• Kimberly Jacoby

Traveling to Cancun During the Coronovairus Pandemic




We decided to document our experience from the opposite coast of Mexico from the previous week when we were in Cabo. Jeff and I stayed at the all-inclusive mega resort, Royalton Riviera Cancun near Puerto Morelos, home to 11 pools and 9 restaurants. We also made stops to meet the Weddings Manager at the brand new Dreams Natura next door as well as an excursion to the popular Rio Secreto! Follow along as we share all the details of what traveling is really like during the corona pandemic.


The DFW airport a week ago was actually pretty busy. This could have been due to the time of day , or just the fact that there were so many more people traveling compared to months past.


The check in process was smooth as we went to the kiosk to scan our passports and print our boarding passes. We were surprised that there were 3 people on standby. This is most likely because the airlines have pulled many of the planes lately in order to condense the routes. Starbucks had the usual wait. I did notice as we got in line to board that they didn't need my passport or my boarding pass to scan this trip. Instead they had a facial recognition screen that took a picture of each of us and displayed our photos on the screen. I wasn't sure if it recognized our faces from our passports, but I'll check on that later. The flight time was 2 hours and 15 minutes. Everyone was masked up and ready to go. We got the familiar bag of water, pretzels and sanitary wipe as we boarded. The captain got on the microphone to let us know that we are all required to wear masks, and that he was wearing one too for our safety. Like last month, the plane was again very full, and I was thankful we were in business class with extra room. Next stop Cancun!


When we got to Cancun, we arrived in the new terminal 4. After giving the customs officer our tourist cards, we were stamped and on our way to find our luggage. One great thing about Mexico is that the luggage is usually off the plane and in rows by the time you hit the carousel. We grabbed our luggage and headed towards Immigration area where we are asked for our forms, and motioned in to different lines. We passed through the usual 2 hallways full of timeshare and transportation companies and then finally headed through another door that took us outside to the real transportation companies responsible for bringing us to the resort. We quickly found our driver and got in to the vehicle. The ride over was less than 15 minutes and we were excited.


Upon arrival to the resort, we were greeted by the valet and asked to step on disinfecting mats. We were also offered a squirt of hand sanitizer as well as directed to the lobby where we waited for the next available attendant. There were stickers on the floor letting you know where to stand, and even the elevators displayed stickers showing a maximum of 4 people. (one at each corner). Staff are all masked and behind plexi-glass dividers and it is a little difficult to understand them as their voices are muffled by their masks. We received a bracelet that also doubled as our room key and headed to the concierge desk where we made our restaurant reservations for the evening.


Reservations are not required at this resort however, we have a habit of visiting the restaurant concierge at every resort to find out what is open during our stay as well as to make reservations for teppanyaki/hibachi which always seems to be booked. We find out which restaurants are on a rotation during the week due to limited occupancy. Once that is settled, we head back to the valet to let them know what room we were in and head to our room.


The valet shows us our room and lets us know that if we need anything, we only need to call.


The room is spacious with a small sitting area to the left of the bed and the bathroom has double sinks and a large shower with not one but two rainfall shower heads as well as a handheld shower wand. We notice that just like last month, decorative pillows and bed sashes are gone from the room. The mini-bar is empty so we call down for our usual 8 waters and a few diet Pepsi's for Jeff.


The staff do frequent temperature checks and provide sanitizer prior to services. There are hand sanitizing stations everywhere and shoe disinfecting mats. Pandemic signage is everywhere.


This is our view from our mobile office this week. the room category is called a Luxury Junior Suite Ocean View. Notice the ocean to the right. Travel Tip: Always remember that the word "ocean view" can mean a number of things, like an actual full view of the ocean, or even a sliver of ocean from a distance. The best way to find out is to ask us! There are also a million videos as well on Youtube for every room category imaginable to give you an idea of what to expect.



The Royalton Riviera Cancun is at 20% capacity this week, so it's like you have your own pools to yourself. Jeff wanted the bigger pool today compared to the first picture. It's definitely easier to social distance here with the current number of guests. There's a section for everyone, and the wait staff came around every 10 minutes to see what we needed. My drink of choice is a mojito with no alcohol and no sugar. Would that just be a sugar-free limeade with mint? 😄 Maybe?



Jeff made a new friend at the pool today. At one point he didn't mind until the lizard urinated down the cushions. So here's another tip for you: Avoid wet loungers whenever possible.